Overview:
Cypress Technology Advisors is focused on helping organizations architect, deploy, and optimize modern IT infrastructure and cybersecurity solutions. We are seeking a Hybrid Solutions Engineer to support both pre-sales solution design and post-sales implementation for our customers. This role works closely with account executives, project managers, and vendor partners to assess customer requirements, design solutions, develop proposals, and lead hands-on deployment.
This is an ideal opportunity for an engineer who enjoys customer-facing engagement, technical problem solving, and seeing solutions through from concept to completion.
Key Responsibilities:
Pre-Sales Engineering (Approx. 50%)
- Partner with sales team to understand customer business goals, technical requirements, and project constraints.
- Conduct discovery calls, requirements assessments, and technical workshops.
- Architect solutions across networking, security, cloud, collaboration, and infrastructure depending on customer needs.
- Develop bill of materials (BOMs), solution designs, and technical statements of work (SOWs).
- Develop relevant services offerings including detailed work breakdowns in their areas of expertise
- Present technology solutions to customers in both technical and executivefriendly language.
- Assist in RFP/RFI responses and vendor alignment.
- Participate in product demos, proofofconcepts, and technology evaluations.
Post-Sales Engineering (Approx. 50%)
- Implement and configure solutions according to project scope and vendor best practices.
- Perform system migrations, upgrades, and integration work.
- Troubleshoot complex technical issues and provide escalation support when needed.
- Deliver technical documentation, runbooks, and knowledge transfer sessions.
- Collaborate with project managers to ensure smooth delivery and ontime project completion.
- Support lifecycle management and provide recommendations for optimization or expansion.
Core Technologies
(We don’t expect expertise in all areas – strength in a few and a working knowledge of others is preferred)
- Networking: Cisco, Meraki, Arista, LAN/WAN/SDWAN/Wi-Fi
- Network Security: Cisco, Palo Alto, Fortinet, Illumio
- Cloud Security: Zscaler, Illumio, Palo Alto, Netskope, Darktrace, Microsoft
- Edge Security: Palo Alto, Fortinet, Cisco, CrowdStrike, Sentinel One
- Cloud Platforms: Microsoft 365, Azure, cloud migrations, SaaS solutions
- Collaboration: Microsoft Teams, VoIP, conferencing solutions
- Infrastructure: Nutanix, Windows Server, virtualization (VMware/HyperV), storage, data protection
Qualifications:
Required:
- 3–5+ years (5+ years for Senior-level role) of experience as a systems engineer, network engineer, solutions engineer, or similar role within a VAR, MSP, or systems integrator.
- Strong customer-facing communication skills, including the ability to explain technical concepts clearly.
- Experience designing and implementing solutions across one or more key IT domains.
- Ability to manage multiple concurrent pre-sales and post-sales engagements.
- Strong problem-solving skills and comfort in fast-paced environments.
Required Soft Skills:
- Highly consultative approach with strong customer empathy
- Ability to switch between architectural thinking and hands-on engineering
- Excellent documentation and communication skills
- Team-oriented and collaborative
- Strong attention to detail and follow-through
Preferred:
- Industry certifications: CCNA/CCNP, NSE, PCNSE, AZ104/305, MCSE, VCP, or equivalent.
- Experience preparing BOMs and SOWs.
- Prior experience collaborating with vendor account teams and distributor partners.
Travel Considerations and Location:
This role includes a mix of remote work, onsite customer engagements, and periodic travel to partner/vendor events. Location is the Charlotte Metro-NC area and surrounding 100 mile radius.
What We Offer:
Competitive base salary plus commissions. Health, dental, vision, and retirement benefits. - Mileage or vehicle reimbursement program. Robust training and partner certification support. Opportunity to grow within a rapidly expanding solutions provider. A supportive, entrepreneurial culture focused on customer success.
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